Worried About Luggage Damage?
What To Do About Damaged Luggage
Report any damage immediately to the baggage service center of the airline on which you traveled. Damage claims should be filed before leaving the airport. By not following this procedure, you risk that the damage will not be covered under warranty or airline policy.
Have a complaint about airline-damaged luggage
Write to the address below:
Aviation Consumer Protection Division
U.S. Department of Transportation C-75
400 7th St., SW, Room 4107
Washington, D.C. 20590
Sponsored by Luggage & Leather Goods Manufacturers of America, American Luggage Dealers Association, National Luggage Dealers Association and International Luggage Repair Association.
